{"id":131,"date":"2018-12-05T14:37:53","date_gmt":"2018-12-05T14:37:53","guid":{"rendered":"http:\/\/trivec.stagespace.se\/kundcase\/hard-rock-cafe\/"},"modified":"2022-10-25T12:48:27","modified_gmt":"2022-10-25T10:48:27","slug":"hard-rock-cafe","status":"publish","type":"page","link":"https:\/\/trivec.aws-staging.swace.se\/sv\/kunder\/hard-rock-cafe\/","title":{"rendered":"Hard Rock Cafe"},"content":{"rendered":"

[vc_row][vc_column][vc_story heading_text=”Lokal support och ett framtidss\u00e4kert kassasystem” preamble=”Avenyn i G\u00f6teborg \u00e4r inte bara stadens paradgata, utan ocks\u00e5 ett mycket krogt\u00e4tt distrikt. H\u00e4r ligger tre av de st\u00f6rsta restaurangerna n\u00e4ra grannar, Hard Rock Caf\u00e9, O\u2019Leary\u2019s och Joe Farelli\u2019s. Tillsammans har de 630 platser f\u00f6r sittande och en vanlig l\u00f6rdag serveras omkring 1500 g\u00e4ster.”]\"Anders<\/p>\n

F\u00f6retaget Nordic Restaurant Group driver alla dessa verksamheter. I koncernen ing\u00e5r \u00e4ven Hard Rock Caf\u00e9 i Stockholm, Helsingfors och Oslo. Nordic Restaurant Group har tidigare haft ett kassasystem som i stort sett fungerade bra. Men relationen till leverant\u00f6ren hade b\u00f6rjat gnissla. Den svenskspr\u00e5kiga supporten f\u00f6rsvann och med den en hel del kunnande om lokala f\u00f6rh\u00e5llanden.<\/p>\n

\u00d6kade krav p\u00e5 support<\/h3>\n

Nordic Restaurant Group hade gjort en f\u00f6r\u00e4ndring som f\u00f6r\u00e4ndrade deras behov. Tidigare fanns en medarbetare med IT-ansvar som tog hand om bland annat kassasystem och svarade f\u00f6r enklare support internt.<\/p>\n

Vi ville l\u00e4gga mindre egna resurser p\u00e5 IT och \u00e4ndra p\u00e5 rollf\u00f6rdelningen. Det betydde att restaurangerna d\u00e5 beh\u00f6vde mer support fr\u00e5n leverant\u00f6ren, s\u00e4ger Anders Winblad, Chief Operating Officer p\u00e5 Nordic Restaurant Group.<\/p><\/blockquote>\n

Mot denna bakgrund b\u00f6rjade Nordic Restaurant Group kika p\u00e5 en ny l\u00f6sning. Grundkravet var att lokal support alltid skulle finnas tillg\u00e4nglig. Liksom tidigare skulle det ocks\u00e5 vara gemensamt kassasystem som kan hanteras centralt. Mycket av administrationen, som f\u00f6rnyelse av menyerna, beh\u00f6ver d\u00e5 bara g\u00f6ras en g\u00e5ng f\u00f6r alla enheter.<\/p>\n

Det var ocks\u00e5 viktigt med ett system med funktioner som inte var begr\u00e4nsade till kassan. Det ska till exempel ocks\u00e5 kunna kopplas till bokf\u00f6ringen och synkroniseras med schemal\u00e4ggnings- och l\u00f6neprogrammet (Caspeco).<\/p>\n

Lokal support \u00e4r viktigt men vi vill \u00e4ven ha ett system som f\u00f6ljer med i den tekniska utvecklingen, med smarta tekniska l\u00f6sningar som avlastar restaurangerna och frig\u00f6r tid f\u00f6r medarbetarna. Med Trivec har vi funnit den l\u00f6sningen, s\u00e4ger Anders Winblad.<\/p><\/blockquote>\n

Centralt kassasystem med integrationer<\/h4>\n

Trivec kunde erbjuda det centrala kassasystem som Nordic Restaurant Group s\u00f6kte, inklusive de integrationer som beh\u00f6vdes. Trivec kom f\u00f6rst in p\u00e5 Nordic Restaurant Group i samband med att man \u00f6ppnade O\u2019Leary\u2019s i G\u00f6teborg 2012. Det hade givit positiva erfarenheter, som tillsammans med insikten om att Trivec hade en l\u00f6sning som skulle passa hela f\u00f6retaget blev avg\u00f6rande f\u00f6r valet.<\/p>\n

Som kund \u00e4r det betydligt enklare f\u00f6r oss att jobba med Trivec \u00e4n med v\u00e5r tidigare leverant\u00f6r. Det \u00e4r ocks\u00e5 en f\u00f6rdel att m\u00e5nga som b\u00f6rjar hos oss som redan kan deras system \u2013 det finns p\u00e5 m\u00e5nga andra st\u00e4llen, s\u00e4ger Anders Winblad.<\/p><\/blockquote>\n

I f\u00f6rsta v\u00e4ndan har Nordic Restaurant Group inf\u00f6rt Trivec p\u00e5 Hard Rock-restaurangerna i Sverige och Joe Farelli\u2019s. I samband med \u00f6verg\u00e5ngen installerades \u00e4ven k\u00f6kssk\u00e4rmar som ersatt de traditionella pappersbongarna. Hard Rock-restaurangerna i grannl\u00e4nderna st\u00e5r n\u00e4st p\u00e5 tur f\u00f6r att byta. N\u00e5gra spr\u00e5ksv\u00e5righeter r\u00e4knar Anders Winblad inte med, d\u00e5 de interna rutinerna och systemen mestadels anv\u00e4nder engelska.<\/p>\n

Om Nordic Restaurant Group<\/h4>\n

Driver Hard Rock Caf\u00e9 p\u00e5 fyra platser i Norden, samt O\u2019Leary\u2019s och Joe Farelli\u2019s p\u00e5 Avenyn i G\u00f6teborg. F\u00f6retaget har ca 350 anst\u00e4llda och oms\u00e4tter 280 Mkr \u00e5rligen p\u00e5 sina sex enheter. Fyra av dessa anv\u00e4nder Trivec, med sammanlagt 31 kassaplatser.[\/vc_story][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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Tillsammans har de 630 platser f\u00f6r sittande och en vanlig l\u00f6rdag serveras omkring 1500 g\u00e4ster.”] F\u00f6retaget Nordic Restaurant […]<\/p>\n","protected":false},"author":2,"featured_media":554,"parent":129,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-131","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nHard Rock Caf\u00e9<\/title>\n<meta name=\"description\" content=\"Lokal support 24\/7 och ett kassasystem som avlastar restaurangerna och frig\u00f6r tid f\u00f6r personalen f\u00e4llde avg\u00f6randet f\u00f6r Hard Rock Caf\u00e9.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hard Rock Caf\u00e9\" \/>\n<meta property=\"og:description\" content=\"Lokal support 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