{"id":2585,"date":"2018-12-05T14:37:53","date_gmt":"2018-12-05T14:37:53","guid":{"rendered":"https:\/\/www.trivec.se\/kunder\/hard-rock-cafe\/"},"modified":"2020-10-30T09:19:18","modified_gmt":"2020-10-30T08:19:18","slug":"hard-rock-cafe","status":"publish","type":"page","link":"https:\/\/trivec.aws-staging.swace.se\/da\/kunder\/hard-rock-cafe\/","title":{"rendered":"Hard Rock Cafe"},"content":{"rendered":"

[vc_row][vc_column][vc_story heading_text=”Et fremtidsikret POS-system med lokal support” preamble=”\u201dAvenyn\u201d i G\u00f6teborg er ikke kun byens st\u00f8rste boulevard, det er ogs\u00e5 et popul\u00e6rt omr\u00e5de for restauranter og natteliv. Tre af de st\u00f8rste restauranter, Hard Rock Caf\u00e9, O\u2019Learys og Joe Farelli er praktisk talt naboer p\u00e5 denne travle gade. De har tilsammen 630 siddepladser, og p\u00e5 en typisk l\u00f8rdag betjener de omkring 1500 g\u00e6ster.”]\"Anders<\/p>\n

Restauranterne administreres af det samme selskab, Nordic Restaurant Group, som ogs\u00e5 driver Hard Rock Caf\u00e9-franchises i Stockholm, Helsinki og Oslo. Nordic Restaurant Group har l\u00e6nge brugt et POS-system som i store tr\u00e6k fungerede godt. Forholdet til leverand\u00f8ren var dog knap s\u00e5 godt. Den svenske supportafdeling lukkede hvilket bet\u00f8d, at betydelig viden om det lokale marked ogs\u00e5 gik tabt.<\/p>\n

Stigende krav til support <\/span><\/b><\/h3>\n

Nordic Restaurant Group havde foretaget en \u00e6ndring i organisationen hvilket ogs\u00e5 bet\u00f8d nye krav til IT-support. Virksomheden plejede at have en ansat til IT-opgaver, herunder styring af POS-systemet og intern support ved mindre problemer. Vi \u00f8nskede at bruge f\u00e6rre interne ressourcer p\u00e5 IT hvilket bet\u00f8d, at vi m\u00e5tte foretage en \u00e6ndring i rollerne. Restauranterne havde derfor mere behov for support fra leverand\u00f8ren, siger Anders Winblad, Chief Operating Officer hos Nordic Restaurant Group.<\/p>\n

P\u00e5 baggrund af dette kiggede Nordic Restaurant Group p\u00e5 en ny POS-l\u00f8sning. Det grundl\u00e6ggende krav var at der skulle v\u00e6re mulighed for lokal support hele tiden. Og ligesom tidligere \u00f8nskede man at POS-systemet skulle implementeres p\u00e5 tv\u00e6rs af virksomheden, men styres centralt. P\u00e5 denne m\u00e5de kan mange administrative opgaver, s\u00e5som opdatering af menuer, benyttes p\u00e5 alle restauranter uden at flere personer beh\u00f8ver at g\u00f8re det samme arbejde.<\/p>\n

At have lokal support er vigtigt, men vi \u00f8nsker ogs\u00e5 et POS-system der udvikles og vokser over tid, tilbyder nye smarte tekniske features som restauranterne kan benytte, s\u00e5ledes at vores medarbejdere kan bruge mere tid p\u00e5 g\u00e6sterne. Med Trivec fandt vi den l\u00f8sning, siger Anders Winblad.<\/p><\/blockquote>\n

Centralt POS med integrationer<\/h4>\n

Trivec kunne tilbyde det centraliserede POS-system som Nordic Restaurant Group ledte efter, herunder de n\u00f8dvendige integrationer. Trivec begyndte f\u00f8rst samarbejdet med Nordic Restaurant Group i 2012 da virksomheden \u00e5bnede sin O\u2019Learys sportsbar i G\u00f6teborg. Denne positive oplevelse, sammen med det faktum at Trivec tilb\u00f8d en l\u00f8sning, som ville passe til hele virksomheden, viste sig at v\u00e6re afg\u00f8rende for valget.<\/p>\n

Som kunde er det klart lettere for os at arbejde med Trivec end med vores tidligere leverand\u00f8r. En fordel er at mange af vores nye ansatte allerede kender systemet, da det bruges mange andre steder, siger Anders Winblad.<\/p><\/blockquote>\n

I begyndelsen havde Nordic Restaurant Group installeret Trivec i deres svenske Hard Rock Caf\u00e9- og Joe Farelli-restauranter. Under installeringen blev der opsat sk\u00e6rme i k\u00f8kkenet,som skulle erstatte de gamle printede kvitteringer.
\nN\u00e6ste gang er det Hard Rock Caf\u00e9-restauranter i Norge og Finland. Anders Winblad forventer ingen sprogbarriere under disse implementeringer da virksomhedens interne processer og systemer allerede er p\u00e5 engelsk.<\/p>\n

Om Nordic Restaurant Group<\/h4>\n

Administrerer Hard Rock Caf\u00e9-franchises i Norden og O\u2019Learys- og Joe Farelli-restauranter p\u00e5 Avenyn I G\u00f6teborg. Virksomheden har knap 350 ansatte og en \u00e5rligt oms\u00e6tning p\u00e5 280 mio. SEK i deres seks forretningsenheder. Fire af disse benytter Trivecs POS-l\u00f8sning med i alt 31 kasseapparater.[\/vc_story][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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